Our warranty covers all products against manufacturing defects, shipping damage, and missing components. This includes all game components such as cards, miniatures, books, and boards.

The warranty does not cover damage resulting from improper use, normal wear and tear or minor cosmetic imperfections (such as small dents and scratches) that do not affect gameplay or storage.

We are unable to offer replacements for boxes, inserts, and trays, and damage to game boxes is assessed on a case-to-case basis and, in some cases, might qualify for a partial refund depending on the damage. Please note that small dents, scratches, and minor cosmetic imperfections may not qualify for compensation if they don’t impact storage or usability.

All eligible products are covered by a 24-month warranty, starting from the date of delivery. 

The warranty applies only to games purchased directly from us through Gamefound, Kickstarter, GameFlight, or aeontrespass.com. Products obtained through unauthorized sellers, third-party marketplaces, or second-hand are not eligible unless the original backer or purchaser contacts us. Proof of purchase may be required to verify eligibility.

If any components arrive faulty, damaged, or missing, we will arrange replacements where possible. Depending on the case, we may request additional information or ask for the defective items to be returned. 

Replacement parts are dispatched no later than the end of the following week from the day the replacement request has been registered.

As we offer ‘no questions asked’ refunds up until the shipping date of our products, you absolutely qualify. The refunds are usually processed within 2 weeks.

Please note that refunds are subject to a 10% processing fee.

If you would like to request a refund, please use the form on this page or send an email to support@itustudio.com

Include:

• your order ID

• the project name

• the email address linked to your pledge

We’ll check the status of your shipment(s) to confirm that you’re eligible for a refund. After that, we can begin processing your refund.

If you’d like to request an address change, please use the form on this page or send an email to support@itustudio.com

Include:

• new address

• project name

• order ID

• email address linked to your pledge

If your product has arrived broken or missing components, please either send a message to support@itustudio.com or use the form on this page.

Include:

• photos of the issue

• your order ID

• the project name

• the email address linked to the purchase.

Please note: we do not offer replacements for boxes and game inserts, as we’ve found that empty boxes are much more prone to getting damaged during shipping.

If the game is shown as delivered but you haven’t received it, we recommend waiting for 1-2 days, as delays can occur. If it still hasn’t been delivered:

• file a claim with the postal service 

• contact us at support@itustudio.com or use the form on this page

If your order arrived with severe damage, please take photos of the shipping box with the shipping label clearly visible before opening it, and file a claim with the delivery company as soon as possible. Damage of this kind is often covered by the carrier.
Additionally, please inform us of the situation at support@itustudio.com or by using the form on this page and let us know that you have initiated a claim.

You're propably not missing anything: that space is reserved for an addon Titan called the Skyseer.
During the first printing of the game, we only had a single expansion, so we made a special place for it in the box.

You can find the Expansion on our store page, it's called the Skyseer Titan Mini Expansion.