As we offer ‘no questions asked’ refunds up until the shipping date of our products, you absolutely qualify. The refunds are usually processed within 2 weeks, so you should receive your refund within this timeframe.

In case of a refund, there are additional processing costs of 10%. If you agree to these terms, please either send a message to support@itustudio.com or use the form on this page.

Include your order ID, the project name, and the email address linked to your pledge.

We’ll check the status of your shipment(s) to confirm that you’re eligible for a refund. After that, we can begin processing your refund.

If your product has arrived broken or missing components, please either send a message to support@itustudio.com or use the form on this page.
Include pictures of the problem, as well as your order ID, the project name and the email address linked to the purchase.

Please note: we do not offer replacements for boxes and game inserts, as we’ve found that empty boxes are much more prone to getting damaged during shipping.